ideally situated in the heart of arrowtown
 

Arrowtown is a very popular alternative to staying in busy Queenstown and although a bustling wee village, it still retains a relaxed atmosphere. Arrowtown offers you a chance to catch your breath, unwind, to take in the beauty of the surrounding nature and to rejuvenate. 

 

Only 20 minutes drive from bustling Queenstown and 15 minutes from the Queenstown International Airport, Arrowtown Motel Apartments is the perfect place to base yourself for visiting the stunning Otago district. The motel is situated in the sunny area of Arrowtown, about 1km from the village main street (walking distance - about 15 mins) and a block away from a local mini-supermarket. 

Our units are spacious and well-appointed, modern, clean, comfortable and warm. Those rooms with kitchenettes offer light cooking facilities and tea/coffee making. Room types range from regular or deluxe studios (sleep 2), 1 bedroom options that can sleep either 2, 3 or 4 guests or 2 bedroom units for 3, 4 or 5 guests.

office hours
The motel is manned daily from 8 AM to 7 PM during peak months (Jan, Feb, Mar, Apr, Jul, Aug, Nov, Dec) and 9 AM to 6 PM in the shoulder season (May, Jun, Sept, Oct). If you plan to arrive after office hours, please let us know so we can make self-check-in arrangements with you. 
check in time
2 PM (14h00) onwards
check out time
No later than 10 AM 
Early check-in and/or late check-out is by arrangement only and is not always possible
motel Amenities & Services
Free Unlimited Wi-Fi included in rate
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All units have private bathroom with shower, vanity and toilet
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Flat-screen TVs in all rooms

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50+ SKY channels including movies and sport

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Self-catering units have kitchenettes with 2-plate stove top cooker, mini fridge, microwave, toaster, cutlery, crockery, utensils and pots and frying pan.

 

Deluxe Studios do NOT have cooking facilities

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Complimentary tea, coffee, hot chocolate and UHT milk

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Bed and bath linen supplied

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Iron and ironing board

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Portacot for infants available for hire ($25 per stay)

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Self-service laundry on site (costs and limited opening hours apply). Please enquire

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Free parking is available on site for 1 vehicle per unit.

There is plenty of free roadside parking for extra vehicles, trailers and campervans

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Extensive range of activity brochures in reception

ARROWTOWN SEASON

SUMMER: 1st December - end Feb

AUTUMN: 1st March - end May

WINTER: 1st June - end August 

SPRING: 1st September - end November

PEAK TOURIST SEASON:

Summer - mid Nov to end of April

Ski season - mid June to mid September

BOOKING and CANCELLATION POLICIES
 
BOOKINGS:
  • Bookings made directly over the phone or through our website require CREDIT CARD details to secure the reservation. No payment will be processed at time of booking but will be expected upon your arrival. We accept Mastercard or Visa, Cash or Eftpos payments. We DO NOT accept Diners Club or American Express.
     

  • Bookings are not confirmed until you receive a confirmation email from us.
     

  • All bookings made through online booking agents eg Booking.com, Expedia.com, Wotif.com, Agoda.com, Hotels.com are NON-REFUNDABLE and are paid-up in full at time of booking. Please contact your booking agent directly to cancel a booking, however we DO NOT REFUND any bookings made on these sites. We encourage you to arrange travel insurance as it is common for Queenstown flights to be redirected or cancelled due to bad weather (even during summer periods) 
     

  • Rates can vary according to availability, peak times and special events. A non-refundable deposit may be required at peak times or for special events.
     

  • If a unit allows for an extra guest, $25 per person per night will be charged. Infants (up to 2 years old) are free unless requiring a portable cot. Portacot hire fee is $25.00 for duration of stay.

     

CANCELLATIONS:

Cancellations affect us significantly so therefore we apply the following strict cancellation policy.

Should you need to cancel a booking made directly with us, please contact us on +64 3 442 1833 during office hours or e-mail us on info@arrowtownmotel.co.nz  All cancellations must be confirmed in writing.
 

  • Cancellations of direct bookings require a minimum of 3 days notice before charges apply. All cancellations within 3 days of arrival date will incur a minimum charge of 1 nights' stay.  
     

  • In case of a ‘NO-SHOW’, the full amount of booked stay will be charged.
     

  • During peak times a non-refundable deposit may be charged. The motel will contact you if this is required.
     

  • Block bookings of more than 3 rooms booked at one time will be charged a 50% deposit at the time of booking.
    NO REFUNDS will be given for cancellations made within 2 weeks of booked date.
     

  • Amendments and cancellations must be done in writing via email. You will then receive a confirmation email from us showing the amendment. If you do not receive a summary once you have requested a change, please email us to request one. The same applies for cancellations.
     

  • An administration fee will be charged for any refunds made.

GENERAL:
  • We understand accidents happen but charges may apply for any breakages or damage to our facilities. Plus a charge for resultant loss of income (if any).
     

  • All our rooms are NON-SMOKING. Ashtrays are provided outside units but please be mindful of your neighbours and wafting smoke. Extra cleaning charges (at Management's discretion) may be added if smoke is detected in the rooms. 
     

  • Extra adults staying will be charged $25 per night. Children 12 and under are $15 per night.
     

  • Free parking is available on site for 1 vehicle per unit ONLY. There is plenty of free (and safe) roadside parking. We unfortunately cannot accommodate campervans, caravans, buses or trailers on site.
     

  • Guests under the age of 20 must be accompanied by a guest of 20 years and over.
     

  • Disruptive and loud behaviour after 10 PM at night is not good for anyone. Feel free to ask other guests to keep it down, failing that, we shall call the noise police.
     

  • Unfortunately we cannot allow pets at the motel due to allergy sufferers. Mobility dogs are an exception to that rule! 
     

  • Rates shown are in New Zealand Dollars and are inclusive of 15% GST
     

  • If you would like to stay longer than 7 days, please ring us to discuss a discount.


    

VOTED #2 ACCOMMODATION IN ARROWTOWN
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