Dear Guests,
Welcome to Arrowtown Motel and Apartments!
We are delighted to have you with us and hope you have a relaxing and memorable stay.
Whether you are here to explore the charming historic town of Arrowtown, hit the slopes for some incredible snow adventures, or simply unwind in the serene beauty of our surroundings, we aim to make your stay as comfortable and enjoyable as possible.
We strive to provide you with the best service and are always here to assist with any special requests or information you may need about the local area.
Once again, welcome to Arrowtown Motel & Apartments.
We hope you have a fantastic stay!
Warm regards,
The Arrowtown Motel & Apartments Team.
WIFI
Wi-fi is complimentary and unlimited for our motel guests. You will find a QR Code in your unit. It can slow down at times when multiple guests are streaming.
please be patient!
RECEPTION HOURS
9.00 AM - 5.00 PM
For after-hours assistance, please use the phone outside the office and press M1 to connect with the duty manager. This phone is blocked for local, international, and mobile calls.
CHECKING OUT
Checkout time is: 10 AM
Please settle your account the day before if you will be departing early.
As is typical of most NZ motels, it is expected that the unit is left in a tidy state. An additional cleaning fee may be charged if this is not the case. Accidents happen, but charges may apply for any breakages/damage/soils or missing items.
Please report these before you leave.
TV
Each unit has a smart TV which has Freeview, and all popular Apps are installed.
Switch ON the TV using the black TV remote (power button-RED)
Click on APP on the TV remote and choose your desired app.
Log in to your chosen APP with your password and pin as you would at home.
Please alert reception if there is an issue with your TV.
TEA/COFFEE/MILK SUPPLIES
Please help yourself to complimentary tea and Coffee making facilities in your room.
We will top up tea/coffee etc when servicing your unit.
ROOM AMENITIES
Our room types differ in size and may have different amenities, but all units have: -
+ Iron and ironing board
+ Hairdryer (in the bathroom vanity)
+ Heat pump (if you require more heating, please ask at reception)
+Coffee Plunger
SELF-SERVICE GUEST LAUNDRY
The laundry is located beside the reception. Cold water washes only.
CHARGES:
$10 per load: Wash and tumble dry, including washing powder, payable at Reception.
OPERATING HOURS:
9.00 AM - 5.00 PM
Drying racks are available to take to your unit. Ask at Reception.
Please see reception for after-hours use
SERVICING OF UNITS
When leaving for the day, please use the service card hanging up inside your front door to indicate your preference. If your sign says, 'No Thanks', we will not enter. A service involves top-up of tea/coffee, disposal of your garbage/recycling, and fresh bathroom linen should you require it (indicate by leaving used towels on the bathroom floor). The service does not include washing your dishes.
Bedlinen will be changed once a week for guests staying for extended periods.
SMOKING
Arrowtown Motel & Apartments is a smoke-free environment and smoking is prohibited inside the motel rooms. If you would like to smoke, please request an ashtray from reception to use outside on your balcony or private patio. Any rooms that are found to have been smoked in will incur a $150.00 cleaning fee.
TOURIST INFORMATION
We have a WIDE range of brochures at reception. Feel free to help yourself to as many as you need.
Bookings for excursions can be made with us at no extra charge.
Or try www.bookme.co.nz for great daily deals.
SUPERMARKET
Arrowtown Four Square is your go-to spot for all your grocery needs. Whether you’re stocking up for your stay or need a few essentials.
Located 1 block away. Open 7 am – 8 pm 7 days. Head left out the main entrance of the motel.
Four Square Arrowtown | Four Square
RESTAURANTS/PUBS
Here are some delightful dining options to consider during your stay
Cave - Japanese Sake & Tapas Restaurant
Wolf Coffee Roasters Wolf Coffee Roasters
Ayrburn - Arrowtown's Newest Food and Wine Neighbourhood | Ayrburn
FOOD DELIVERY
Delivereasy — Leave a better taste in your mouth
TRANSPORT
There is a taxi service within Arrowtown Independent Professional Taxi Service in Queenstown - Arrowtown Taxis.
Uber Taxi Services are available at https://www.uber.com/nz/en/ride/ubertaxi/
There is a good bus service between Arrowtown/Frankton/airport and Queenstown that picks up/drops off at the Four Square or the Museum in Arrowtown.
Browse www.orc.govt.nz/public-transport for timetable.
FUEL STATION
There is a card-only RD Petroleum Fuel station situated on Wiltshire Street (on the road coming in
from Lake Hayes into Arrowtown). Alternatively, the closest full-service station is the NPD located at
Ladies Mile Highway And Hawthorn Drive Otago 9300 Frankton, New Zealand 10 km
LOCAL BUSINESSES
Dior - D'or Hairstylists (dorhair.co.nz)
Arrowtown Hair - Hair Salon Queenstown | Sustainable | Arrowtown Hair Co
Indulge Mobile Spa - Massage Queenstown | Indulge Mobile Massage and Spa - Queenstown
Millbrook Spa - Luxury Spa Retreat & Packages » Millbrook Resort
Millbrook Health & Fitness - Health & Fitness Centre » Millbrook Resort
Back on Track Physiotherapy - Back on Track Physiotherapy | Physio, Massage, Sports, Pilates
Arrowtown Pharmacy - Unichem Arrowtown Pharmacy - New Zealand's Quaintest Little Pharmacy
ACTIVITIES
Betterbybike - Queenstown Bike Hire, E-Bike Wine Tours, Mountain Bike Rental | Better By Bike
Dorothy Browns Cinema - Dorothy Browns | Arrowtown Cinema, Bookstore & Bar
Rifters Tasting Room (Gin) - Rifters | Boutique New Zealand Spirits | Handcrafted | Small Batch (riftersgin.com)
Gold 'n' Gumboots – Guided Gold Panning/Minning - 39 Buckingham Street, Coachmans Hall – Phone +64210 222 6257
EMERGENCIES
For Fire/Police/Ambulance emergencies: call 111.
For medical emergencies or after-hours doctor: Queenstown Medical Centre, 9 Isle Street, Queenstown (03) 441 0500
OR Lakes District Hospital - 20 Douglas Street, Frankton (03) 441 0015
Queenstown Police: 11 Camp St, Queenstown, (03) 442 1274
FIRST AID KIT LOCATION
1x Reception Desk – Arrowtown Motel
1x Laundry room on the wall inside the sliding door – Arrowtown Motel
Trained First Responders/First Aiders in CPR and AED
Catherine Denton – Motel Manager
NEAREST AED/DEFIBRILLATER
Four Square, 32 Adamson Drive 7 am – 8 pm 7 days
Arrowtown Bakery and The Arrowtown Post office have 1 each outside that are available 24/7 which are both located in Buckingham St (Main Street) Arrowtown.
AED Location Finder https://aedlocations.co.nz/
POISON CENTRE
0800 POISON – 0800 764 766
EVACUATION ASSEMBLY POINT
Entrance of Arrowtown Motel on Adamson Drive by the letter box – Indicated by signage.
NATURAL DISASTER STRIKES
Turn on your radio for advice and information – Radio NZ 101.6FM
Know the Civil Defence warning signal - Emergency Mobile Alerts are messages about emergencies. Authorised emergency agencies send them to capable mobile phones. The alerts keep people safe and are broadcast to all capable phones from targeted cell towers.
The alerts are targeted to areas affected by serious hazards. They will only be sent when there is a serious threat to life, health or property, and, in some cases, for test purposes.
CIVIL DEFENCE CENTRES
Arrowtown Golf Club, 166 Centennial Ave, Arrowtown, 03 442 1719
Arrowtown Community Centre, Jack Reid Park
Arrowtown School (Hall), 9 Chalmers Place, Arrowtown, 03 442 1854
Athenaeum Hall, 37 Buckingham Street, Arrowtown, 03 442 1824
St John's Church, 26 Berkshire Street, Arrowtown
Arrowtown Holiday Park, 12 Centennial Avenue, Arrowtown, 03 442 1876
Millbrook Resort, Streamside Lane, Arrowtown, 0800 800 604
LOCAL POLICE STATION
Arrowtown Police Station
Open hours: 10.00 am - 4.00 pm Mon – Fri
Physical address: 57 Buckingham St, Arrowtown
Phone: 105
Queenstown Police Station
Open hours: 8.00 am - 5.00 pm Mon - Fri; 9.00 am - 5.00 pm Sat - Sun
Physical address: 11 Camp St
Phone: 105
FLOOD
Put safety first. Don’t take any chances. Act quickly if you see rising water.
Floods and flash floods can happen quickly. If you see rising water, do not wait for official warnings. Head for higher ground and stay away from floodwater.
Stay out of flood water!
Never try to walk, swim or drive through flood water. Many flood fatalities are caused by people attempting to drive through water.
Always assume that flood water is contaminated with farm run-off, chemicals and sewage. Contaminated flood water can make you sick. Ensure you wash your hands, clothes and property after contact with flood waters.
If flooding is possible:
Stay informed in an emergency. Listen to the radio or follow your Civil Defence Emergency Management Group online.
Be prepared to evacuate and keep your grab bag nearby. Listen to emergency services and local Civil Defence authorities. Follow any instructions about evacuation of your area. Self-evacuate if you feel unsafe.
Move pets to a safe place and move stock to higher ground. If you have to leave, take your pets with you. If it’s not safe for you, it’s not safe for them.
Turn off water, electricity and gas if advised to.
Move valuable and dangerous items as high above the floor as possible. This includes electrical equipment and chemicals. Use watertight containers to store important items.
Lift curtains, rugs and bedding off the floor.
Check on your neighbours and anyone who may need your help
PANDEMIC – WORLDWIDE DISEASE OUTBREAK
Wash your hands often with soap and water for at least 20 seconds and try not to touch your eyes, nose or mouth.
Keep a distance of at least 2 metres between yourself and people who are not part of your household.
Cover your mouth and nose with a mask when in public.
Clean and disinfect high-touch objects and surfaces.
Stay at home as much as possible to prevent the spread of disease.
Follow the guidance of the Health line www.health.govt.nz
FIRE SAFETY
All units are fitted with smoke alarms and fire extinguishers.
If evacuation is necessary, dial 111 and proceed quickly and calmly to the assembly point at the entrance of the motel on the driveway.
(See Fire Evacuation instructions on the wall in your unit.)
Check the fire emergency procedures here.
EARTHQUAKE
New Zealand is a country that is prone to earthquakes, and here in Arrowtown Central Otago, we have a fault line called the Alpine Fault Line.
This fault line has the potential to produce an earthquake well into the magnitude 7 range.
In the past 8,000 years, it has produced magnitude 8 or greater earthquakes 27 times, on average every 300 years.
We need to be ready for when this happens as we might find ourselves cut off from neighboring towns such as Queenstown, Frankton, Wanaka, and Cromwell due to the liquefaction that will happen due to the amount of schist rock we have in our surrounding hills and mountains.
If you find you are experiencing an earthquake
-
DROP Somewhere close to you, no more than a few steps away, to avoid injury from flying debris.
-
COVER Under a strong table. HOLD on to the table legs to keep it from moving away from you.
-
Away from windows that can shatter and cause injury. And from tall furniture that can fall on you. Protect your head and neck with your arms.
Do not run outside or you risk getting hit by falling bricks, glass, trees, and even live powerlines. You will experience aftershocks.
Stay Calm!
