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click here to download a copy of the Guest Compendium


A warm welcome to Arrowtown Motel Apartments


We appreciate you staying with us. Our team and I will make every effort to ensure that your visit to our town is enjoyable, and we are aware that you have a variety of options. Any member of our staff will be pleased to assist you if you need anything. We think our village is special and want to share all the highlights with you. Arrowtown is unique to New Zealand, our town has an array of world-class natural wonders and activities, as well as a charm that is unmatched in the region. One day is not enough to enjoy all that the region offers, we're confident you will be back. Once again We wish you a memorable and pleasant stay with us.

For more information on the Motel and things to see and do please click on our drop-down menu.


We wish you a memorable and pleasant stay with us.



9.00 AM - 5.00 PM

For after-hours assistance, please use the phone outside the office and press M1 to connect with the duty manager. This phone is blocked for local, international, and mobile calls.



Checkout time is: 10 AM

Please settle your account the day before if you will be departing early.

As is typical of most NZ motels, it is expected that the unit is left in a tidy state. An additional cleaning fee may be charged if this is not the case. Accidents happen, but charges may apply for any breakages/damage/soils or missing items.

Please report these before you leave.


The laundry is located beside the reception. Cold water washes only.



$10 per load: Wash and tumble dry, including washing powder, payable at Reception.


9.00 AM - 5.00 PM

Drying racks are available to take to your unit. Ask at Reception.

Please see reception for after-hours use


All units are fitted with smoke alarms and fire extinguishers.

If evacuation is necessary, dial 111 and proceed quickly and calmly to the assembly point at the entrance of the motel on the driveway.

(See Fire Evacuation instructions on the wall in your unit.)


We have a WIDE range of brochures at reception. Feel free to help yourself to as many as you need.

Bookings for excursions can be made with us at no extra charge.

Or try for great daily deals.


For general food supplies, a convenient Four Square (mini supermarket) is just a block away.

(7 AM - 8 PM). A short walk - head LEFT out the main entrance of the motel. Alternatively, you will find a "Night and Day" store on 39 Buckingham St, open until late (11 PM).

Arrowtown is not short of restaurants, cafés, and pubs all serving great meals and takeaways. Some of the

 recommended restaurants are below.


There is a taxi service (Arrowtown Taxis) within Arrowtown and walking into Arrowtown Central is a good option too if you want a few drinks. The streetlights are not great, so we suggest taking a torch (or mobile phone with a light). Taxis from Queenstown are available (see cards in reception).

There is a good bus service between Arrowtown/Frankton/airport and Queenstown that picks up/drops off at the Four Square or the Museum in Arrowtown.

Browse for timetable.



There is a card-only RD Petroleum Fuel station situated on Wiltshire Street (on the road coming in

from Lake Hayes into Arrowtown). Alternatively, the closest full-service station is the BP at Frankton roundabout.



Wi-fi is complimentary and unlimited for our motel guests. You will find a voucher in your unit with

a unique password. It can slow down at times when multiple guests are streaming.

please be patient!




Complimentary tea/coffee etc are provided, however, should you require other food supplies, there is a Four-Square convenience store within walking distance (turn left out of the motel entrance).


We will top up tea/coffee etc when servicing your unit.




When leaving for the day, please use the service card hanging up inside your front door to indicate your preference. If your sign says, 'No Thanks', we will not enter. A service involves top-up of tea/coffee, disposal of your garbage/recycling and fresh bathroom linen should you require it (indicate by leaving used towels on the bathroom floor). The service does not include washing your dishes.


Bedlinen will be changed once a week for guests staying for extended periods.




Our room types differ in size and may have different amenities, but all units have: -


+ Iron and ironing board


+ Hairdryer (in the bathroom vanity)


+ Heat pump (if you require more heating, please ask at reception)




Each unit has a smart TV with Freeview, and all popular Apps are installed.


Switch ON the TV using the black TV remote (power button-RED)


Click on APP on the TV remote and choose your desired app.


Log in to your chosen APP with your password and pin as you would at home.


Please alert reception if there is an issue with your TV.






Hairdresser: - D'Or - (03) 442 1890


Day Spa/Beauty: - Oddfellows Beauty Lodge - (03) 442 0020


Millbrook Resort Spa - (03) 441 7000


Gym/Fitness/Yoga: - Millbrook Resort Health & Fitness Centre - (03) 441 7000 ext 3


Local Doctors: - Arrowtown Medical Centre - (03) 442 1215


Physio: - Back on Track Physiotherapy, 50 Buckingham Street - (03) 442 6616


Pharmacy: - Arrowtown Pharmacy, 20 Buckingham Street - (03) 442 0975 (closes 6 PM)


Dentist: - Frankton Dental Centre, 16 McBride Street, Frankton - (03) 442 2711




For Fire/Police/Ambulance emergencies: call 111.


For medical emergencies or after-hours doctor: Queenstown Medical Centre, 9 Isle Street, Queenstown (03) 441 0500


OR Lakes District Hospital - 20 Douglas Street, Frankton (03) 441 0015


Queenstown Police: 11 Camp St, Queenstown, (03) 442 1274


If there is anything you are still wondering about, just ask us.


We hope you have a great time exploring our village and wish you a pleasant stay in our motel.


Catherine and Team

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Phone +64 3 442 1833

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